General

Q: How do I use 10-11-555?
A: Dialing Instructions:
Canada, United States and parts of the Caribbean
Dial 10-11-555 + 1 + (area code) + phone number
Example to Toronto, Canada 10-11-555 + 1 + (416) + 7 digit number
International
Dial 10-11-555 + 011 + (country code) + city code + phone number
Example to London, England 10-11-555 + 011 + 44 + 207 + phone number

Q: How does 10-11-555 work?
A: We offer a flexible ‘dial around ’ service that specializes in providing some of the most competitive long distance rates
to almost any destination worldwide. Dialing 10-11-555 before your long-distance calls sends a signal to your local telephone
company that this call is to be processed by Buzz Telecom. We then send it over the LOWEST COST ROUTE available using
one of the most cost effective state-of-the-art networks in the telecom industry. Your call then travels through multiple long
distance suppliers without compromising quality and we collect and send the information back to your local phone company
for billing and collection purposes.

Q: Where are 10-11-555 long distance services available from?
A: Feel free to use 10-11-555 long-distance services if you are a Bell Canada, Videotron, Rogers (And Fido, more details on 10-11-555 Fido Here) customer in Ontario or Quebec dialing from the following list of area codes: (416) (418) (450) (514) (519) (613) (705) (819) and (905). Please don't hesitate to call our toll-free customer service number 10-11-555-00 or 1-866-692-2899 check our website to find out when Buzz 10-11-555 will be available in your area.

Q: How dependable are your services?
A: By using our state-of-the-art switching systems we ensure that you receive the highest quality and lowest rates available on the market today, 24 hours a day, 7 days a week.

Q: Is there a network, monthly or connection fee?
A: There no network or monthly fees per call. A low connection fees of 19 cents per call is applied on all destinations rated less than 4.9 cents per minute. Our casual call service simply grants you the freedom to call anywhere, anytime, billed by the minute.

Q: Can I use Buzz 10-11-555 long-distance from any local existing phone company?
A: 10-11-555 service currently works for Bell, Videotron and Rogers landline (Residential and business) subscribers.the service is also available to Fido Mobile subscribers (more details on 10-11-555 Fido Here). Keep posted by checking our website for updates on any new providers we will be servicing. 

Q: Is there a dial tone to wait for after I dial 10-11-555 and before dialing the long distance number?
A: No. Simply dial 10-11-555 and then 1+ area code + the number you wish to call for all your North American calls.
DO NOT PAUSE between numbers. Dial 10–11-555 + 011 + country code + city code + the number you wish to call for
all your International calls. DO NOT PAUSE between numbers.

Q: Are the rates the same 24 hours a day?
A: Yes. You can take advantage of Buzz 10-11-555's super low rates 24 hours a day, 7 days a week! 

Q: Do I need a long-distance carrier on my phone to use Buzz 10-11-555 services?
A: No. We are a casual call service. Call from your regular landline in the comfort of your own home or office. The charges will
appear on you local monthly phone bill.

Q: Is Buzz 10-11-555 affiliated with Bell Canada, Vidéotron or Rogers?
A: No. Buzz 10-11-55 uses Bell Canada, Vidéotron and Rogers as a third party billing agent for Ontario and Quebec.



Rates and Billing

Q: Are there any additional charges?
A: There no network or monthly fees per call. A low connection fees of 19 cents per call is applied on all destinations rated less than 4.9 cents per minute. Our casual call service simply grants you the freedom to call anywhere, anytime, billed by the minute.

Q: How do I deal with billing disputes?
A: Please call customer service toll free at 10-11-555-00 and we will do our best to assist you. We value our customers.

Q: How will I be billed for 10-11-555 long-distance calls?
A: Your calls will be billed on your local phone bill within 1 to 2 months after you made the phone call in a section labeled
'Other Carrier–Triple 5 Communications'. The section includes the date and time of the call, the number and location of
the call. Simply pay your local phone company as usual.

Q: How often do you change rates?
A: We will always strive towards posting even better rates on our website. We are here to serve you.

Q: Why are Buzz 10-11-555 long-distance rates some of the best in Canada?
A: Our team has developed a sophisticated program that enables the customer to take advantage of some of the best rates
available internationally. We are continually updating our rates so they remain at the cutting edge of the market.
Customers are therefore ensured of getting the best rate available with the highest level of quality and service.


Using the Service

Q: Will my connection always work?
A: To ensure your connection will work, do not pause after dialing 10-11-555, and the number you wish to call. As well 10-11-555 is not available from cellular or pay phones. Buzz 10-11-555 has affiliated itself to most of the top carriers in order to minimize connectivity issues. However, if you experience connection problems, please report it to our customer service department by dialing one of our toll-free numbers 10-11-555-00 or 1-866-692-2899 or by e-mailing us at service@buzztelecom.ca.

Q: Why does my call route directly to customer service when I dial 10-11-555 before my long-distance number?
A: Our customer service number is 10-11-555-00 or 1-866-692-2899, so of you dial the customer service number within your full sequence
when dialing internationally or either pause too long between numbers it is possible for your call to route itself to one of
our customer service representatives. Also, for reasons of security, everyone has a credit limit that is re-set every month.
If by chance you have reached your credit limit your call will route to customer service automatically.

Q: Can I use your services for sending faxes?
A: Of course. You simply dial 10-11-555 before each call.

Q: I called an international number using 10-11-555 and was charged over and above the regular per minute rate.
What happened?
A: Most likely you did not realize that you were calling a cellular or special country code termination. See our rates table to verify the cents per minute to call international cell phones.

Q: How do I find out if the International number I am dialing is a cell phone?
A: It is wise to inquire with the owner of the telephone number directly. But when you are not able to find out the information,
please call customer service at 10-11-555-00 or 1-866-692-2899, and we will verify the number for you and also give you the rate corresponding to this number.

Q: Who can I contact if I am having problems using the service?
A: If you are a Bell Canada, Videotron or Rogers customer in the 416, 418, 450, 514, 519, 613, 705, 819 and 905 areas and
you cannot get the service to work please go to the Contact Us page to inquire online or write us an email at
service@buzztelecom.ca.

*Disclaimer: Connection fees of 19 cents are applied for all destinations at 2.9 and 4.9 cents per min. Calls to USA and Canada rated at 2.9 cents per min are excluding Alaska, Hawaii, Yukon and Northwest Territories. Rates are effective starting March, 25th 2008 and are subject to change without notice.  The Rates of 10-11-555 Landline are not the same as of 10-11-555 Fido Rates. Our Fido competitive Rates are listed here. Calls to special services and special country code terminations (which are international toll numbers such as army bases, universities, hospitals, banks and other government institutions) assigned to certain institutions in various destinations may be charged at higher rate. We are not responsible for calls charged at this higher rate without the customer knowing that they are calling such a destination. Additional charges may apply.